Collection of information
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags” and “pixels” are electronic files used to record anonymous information about how you browse the Site.
Additionally, when you create an account or attempt to create an account, we collect your email address. We use your email address only for communication purposes, for example when your subscription is about to expire or a confirmation of your order.
We also collect your Discord ID. We use this ID to send you messages on Discord and to sync your Discord roles.
Use of information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating anonymous analytics about how our customers browse and interact with the Site)).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Stripe to power our online store — you can read more about how we uses your Personal Information here: https://stripe.com/privacy
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, unless we are required to retain this information to comply with our legal obligations.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected]
You may also write to us at:5537 rue hériot, Sherbrooke, QC, J1N 2J3, Canada